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Delivery and Returns Policy


We use lots of different packaging materials to ensure that you receive your order efficiently and safely. We often recycle packaging materials and the reasons for this are shown below:

  • By recycling packaging, in particular spacing and padding materials we cut down on the waste we produce - this means less landfill waste.
  • Recycling certain packaging materials also allows us to keep our packaging charges down so the benefit is passed onto customers.
  • Recycling is the right thing to do both ethically and financially - we believe that all businesses should be aware of their impact on the environment.
  • We do our best to use minimal packaging but we always keep in mind that our customers deserve to have their products arrive in first class condition.

When sourcing packaging supplies we tend to buy from companies who use renewable sources of materials and recycled cardboard as we believe that this is the ethical thing to do.

Our selection of packaging depends on the exact nature of your order and we have a large range of options from plastic mail bags for items of clothing to 'jiffy' bags and boxes for bulkier items. Rest assured that we always try to minimise waste and we hope that you agree with this ethos.

Returns Policy

We believe that the customer comes first and as such we are here to help. If you have a problem with your order then please just get in touch with us and we will be happy to assist you.

Please contact us first for a returns authorisation prior to sending anything back to us - thank you.